Story Color Support

Quick answers for coloring, stories, memory games, saved creations, and app settings.

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What can we help with?

palette

Coloring & tools

Learn how to use Fill, Crayon, Magic, Patterns, Pencil, and Eraser.

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Stories & creations

Find help with story pages, saved artwork, and book exports.

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Memory match

Color your card set, start a match, and track your progress.

Common questions

Frequently asked questions

How do I choose a different color or brush?expand_more

On the coloring screen, tap Choose. Use the Color tab for a new color, Magic or Patterns for an effect, and Pencil to adjust the pencil width and hardness. Your selection is applied to the active tool.

Why does a color not appear after I tap the picture?expand_more

Make sure Fill is selected for one-tap coloring. If Crayon or Pencil is active, drag your finger across the picture instead. Some very small or already-colored areas can be easier to reach in full-screen mode.

Can I undo a change or remove paint?expand_more

Use Undo to reverse your most recent change or choose Eraser to remove paint manually. Redo restores a change that you just undid. Clearing a page removes the coloring on that page, so use it carefully.

Where is my artwork saved?expand_more

Your coloring progress and creations are saved on your device. If you delete the app, clear its data, or move to another device, local artwork may no longer be available. Use the available export or share option when you want to keep a separate copy.

A story or image is not loading. What should I do?expand_more

Check your internet connection and reopen the story. Downloaded content can be used again after it is stored on your device. If the issue continues, close and reopen Story Color, then make sure you are using the latest app version.

There is no sound. How can I fix it?expand_more

Check the sound setting inside Story Color, raise your device volume, and confirm that Silent Mode or a connected Bluetooth device is not redirecting audio. Then reopen the page and try Listen again.